GDPR & Privacy • Courier International

GDPR & Privacy

How Courier International processes personal data for customers, drivers, recipients, and business partners.

Transparency Security Professional compliance

Who this policy covers

This policy explains how Courier International processes personal data when you use our websites, portals, and apps. It applies to customers, recipients, drivers, suppliers, and business partners who interact with our services.

Data we may process

Account & contact data

Name, company name, email, phone number, and business contact details
Account identifiers, login events, and support communication

Shipment & proof-of-delivery (POD)

Pickup and delivery addresses, dates, references, notes, and shipment details
Recipient name/signature where used, delivery status, and service timestamps
POD photos and documentation if those features are enabled

Driver location data

Live/background location only when the driver explicitly activates tracking or is online, depending on system settings
Used for routing, ETA, proof of service, safety, and operational coordination

Technical & device data

IP address, browser/app version, operating system, device information, and basic security logs

Why we process personal data

To provide courier, transport, and booking services
To communicate about shipments, disruptions, delivery updates, and support
To improve quality, reliability, and system security
To prevent abuse, fraud, and unauthorized access
To comply with accounting, legal, and regulatory obligations

Legal bases under GDPR

Contract

Where processing is necessary to provide transport, logistics, booking, or portal services.

Legitimate interests

For operational management, safety, service improvement, fraud prevention, and platform security.

Legal obligation

Where retention or disclosure is required by law, including accounting and dispute handling.

Consent

Only where required, for example in relation to optional communications or specific features.

Sharing & processors

We may share relevant personal data only when needed with:

Customers, partners, or subcontractors involved in a specific shipment or operational flow
IT suppliers such as hosting, email, monitoring, and infrastructure providers acting under agreements
Authorities where disclosure is legally required

Retention

We keep personal data only for as long as necessary for the purposes described above and to meet legal obligations. Retention periods vary depending on booking, accounting, operational, and security requirements.

Your rights

Right of access
Right to rectification
Right to erasure where applicable
Right to restriction or objection
Right to data portability where applicable
Right to withdraw consent where consent is the legal basis
Right to complain to your local supervisory authority

To exercise your rights, contact us by email and include enough information for us to identify your account, profile, or booking.

Security

We use appropriate technical and organizational safeguards, including access control, role-based permissions, secure transport where available, and operational logging needed for security and troubleshooting.

Contact

Courier International

Email: contact@courier.nu

Website: courier.nu

This page is provided for transparency and general information and does not replace legal advice.

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